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Viking Ocean Cruises Delays Cruise

By on August 5, 2015

Viking Ocean Cruises Delays August 8 Cruise

After much hype about Viking Ocean Cruises being the biggest splash in ocean cruises in years, the company has stalled a bit out of port. The Viking Star, Viking Ocean Cruises’ swanky premiere ship, was force to cancel its July 25th cruise due to mechanical problems and now needs to delay its August 8 cruise.

Oy.

Viking Ocean Cruises Star

Here’s part of the press release from Viking Ocean Cruises about the issue

Dear Viking Guests & Cruise Critic Members,

We are looking forward to welcoming our next group of guests aboard Viking Star. As many of you know, Viking Star has experienced mechanical issues on its previous cruise and as a result, the ship is unable to sail to Bergen to meet embarking guests on August 8. Boarding will take place instead in Copenhagen on August 10 – and on August 8 and 9 we have arranged hotel stays and shore excursions in Bergen. While we are as disappointed as you are with this change of schedule, we have done our utmost to make arrangements which will allow our guests to experience the ports they came to see as much as possible in the way they have anticipated. The revised itinerary for the August 8th sailing is as follows:

Saturday, August 8, 2015
Upon arrival in Bergen, Norway, Viking will meet guests at the airport and bring them to an assigned hotel in the city where they will spend 2 nights. The remainder of the Saturday is theirs to explore one of Norway’s most beautiful cities. Please note that hotel assignments will only be available upon arrival.

Sunday, August 9, 2015
Today, we will take guests into the enchanting fjord country Norway is famous for. The tour passes crystal clear blue waters, steeps cliffs, waterfalls and small villages before returning to Bergen. The evening is at leisure.

Monday, August 10, 2015
This morning, guests will get to know Bergen on a city tour that includes the historical port areas inscribed on the UNESCO World Heritage List along with many other landmarks. In the afternoon, we will fly guests to Copenhagen, where the crew of Viking Star is anticipating their arrival.

The modified itinerary would be as follows:

Aug 8: Arrive in Bergen, transfer to local hotel; free time
Aug 9: Norway fjord country excursion; evening at leisure in Bergen
Aug 10: Bergen city tour; charter flight from Bergen to Copenhagen; embark Viking Star
Aug 11: Copenhagen, Denmark
Aug 12: Kiel Canal Transit
Aug 13: At Sea
Aug 14: Le Havre, France (Paris)
Aug 15: At Sea – returning to the original itinerary
Aug 16: At Sea
Aug 17: Lisbon, Portugal
Aug 18: Cadiz, Spain (Seville)
Aug 19: Gibraltar, UK
Aug 20: Cartagena, Spain (Murica)
Aug 21: Barcelona, Spain
Aug 22: Barcelona, Spain

In consideration of this unforeseen change in your cruise schedule we have contacted all guests and their Travel Agents. Please note: if you reserved your cruise through a Travel Agent and did not receive an email notification from Viking, we may not have your email address and sent the notification to your Travel Agent; we encourage you to check-in with them.

Our guests’ satisfaction is important to Viking and we will be looking to make amends for these disruptions. We would also like to remind our guests that as with any cruise itinerary, this modified itinerary is subject to change.

If you have any questions or concerns regarding the August 8th departure, please do not hesitate to email us at customerrelations@vikingcruises.com or call Customer Relations at 1.877.668.4546, extension 4525, Monday through Friday, 7:30 a.m. to 5:00 p.m., PDT. As we so often say here on Cruise Critic, you can also reach us directly at TellUs@vikingcruises.com.